Frequently Asked Questions- Staplers

What makes Novus staplers unique?

Quality - Engineered and developed in Germany, Novus products are factory tested before release to ensure complete customer satisfaction. In purchasing a Novus product, you will have the peace of mind knowing this precision item will provide many years of trouble-free operation. Innovation - Novus continues to be an industry leader among professional office products. Whether we're developing new items or improving our existing line, Novus continues to lead the industry in design, performance, and reliability. Our Power-on- Demand (POD) technology is unlike any other. The ability to staple 50 sheets of paper using 70% less effort is one of the many reasons why Novus remains the preferred choice for staplers among office professionals.

How long has Novus been around?

Founded in 1949 in Germany, Novus developed the first hooded stapler with a press button loading system in 1953 – the B53. This design was adopted by other stapler manufacturers over the years and is still the standard style today.

What does the term “bypass stapling" mean?

The Bypass System in Novus Heavy Duty Staplers and the B8fc allows you to staple thinner stacks of documents with longer staples. It prevents the longer staple legs from punching through your document by spreading them flat and removes the need to change to a shorter staple.

What are the different stapling modes and how do I use them?

Standard (Parallel) Clinch – This is the most comment clinch type for everyday stapling where the ends of the staple legs curl up to clinch your documents. Flat Clinch – This mode saves space by bending and flattening the staple legs against your document. This is useful when filing large amounts of stapled documents in the least amount of space. Temporary Pinning – The staple pierces the document and bends the staple legs backward for easy removal. Temporary pinning is used when the stapled documents will be added to or rearranged in the future. No staple remover needed! Tacking – Similar to using a thumbtack, the document(s) are stapled to a flat surface without bending the legs. Quickly tack items onto a corkboard or a wall.

What types of safety features do Novus staplers have?

Almost all Novus Staplers are front-loading to prevent pinching your fingers when loading staples.

What's the difference between Novus staples and a generic brand?

Novus Premium Staples are manufactured using quality galvanized wire that is of thicker gauge steel than standard staples. Each staple is precision formed and glued to prevent binding in the stapler. Generic office staples use thinner gauge wire and inconsistent gluing methods which can contribute to jamming. Using Novus Premium Staples will ensure trouble-free operation and protect your warranty.

What size staples do I need?

Novus Premium Staples are available in many sizes which are described by two numbers. The first number represents the thickness, or gauge, of the staple wire (the smaller the number, the thicker the wire). For example, our Executive Staplers use a 24 gauge staple. Generic office staples are typically 26 gauge and which are thinner, not as durable, and are prone to jamming. The second set of numbers represents the length (in millimeters) of the staple legs. To help determine the length of staple that is needed for your application, add the number of sheets being stapled (10 sheets of standard paper is approximately 1mm) and add 3mm for clinching. If the Novus stapler you are using offers a Bypass System, longer staples can be used when stapling smaller stacks of paper.

What should I look for in a stapler?

Make sure you choose one that can handle the maximum number of sheets you need to staple at once. Also, look for hassle-free features like jam protection and a strong warranty. Novus offers several models for any office stapling need.

What types of convenience features do Novus staplers have?

Depending on the model, Novus staplers include the following features: Dual Staple Guide - ensures trouble-free performance by providing even pressure on the staple legs until they clinch your documents. Pinning Mode – Featured in most Novus Staplers, provides the ability to temporarily staple documents together and then easily remove the pin. Front Loading - Push button for safe, easy front loading of staples. Non-Slip Base - Helps prevent the stapler from moving when stapling. High Sheet Capacity - Eliminates the need for two staplers. Flat Clinch - Available on Flat Clinch Staplers, the mechanism bends and presses both staple legs flat to provide up to 30% more storage space. Power-On-Demand - Available on the B8fc, requires 70% less effort to staple. Just lift the top lever and experience the benefits of stapling up to 50 sheets of paper from across your desk! Bypass System – Available on Novus Heavy Duty Staplers and the B8fc, it allows you to use longer staplers when stapling a thinner stack of paper. This prevents you from having to change your staples when stapling document packets of various thicknesses. Anti-Blocking System – Available on Novus Heavy Duty Staplers, it provides even pressure on the staple legs to ensure a smooth clinch and prevents the possibility of a staple jam and having your documents stuck to the stapler. Sliding Adjustable Depth Guide – Available on Novus Long Arm and Heavy Duty Staplers, it allows you to set the staple location and ensure you clinch at your desired depth every time.

What's the difference between your standard (parallel) clinch and flat clinch staplers?

Most Novus staplers provide a standard, or parallel, clinch to fasten your documents. This is where the ends of the staple legs curl up during stapling. Novus Flat Clinch staplers bend and press flat both staple legs after they have gone through your documents. Documents lay flatter and create up to 30% more storage space by preventing the characteristic staple bulge.

How do I purchase a Novus Stapler?

We have an extensive network of authorized dealers. They can be found by an internet search for the product you need or you may contact a Customer Relations Specialist for assistance at (800) 995-1379.

Where can I buy Novus Premium Staples?

The retailer where you purchased your Novus Stapler should also sell Novus staples. Or, an internet search will provide several dealer options. If you need assistance, please contact a Customer Relations Specialist for assistance at (800) 995-1379.

How do I become a dealer?

Please visit our Join Our Team page to apply.

My Novus stapler does not staple to your estimated capacity. Why?

Make sure you are using Novus Premium Staples at the correct length. These staples are manufactured specifically for Novus staplers to ensure the best performance. They use quality galvanized wire that is of thicker gauge steel than standard staples and are precision formed and glued to prevent jamming. Using Novus Premium Staples will not only ensure trouble-free operation, but it will also protect your warranty. If you are using Novus staples and still experience a problem, please speak to a Technical Service Specialist at 800-995-1379.

My Novus stapler jams easily. Why?

Are you using only Novus Premium Staples? These are specially designed for Novus Staplers to prevent jamming, ensure proper performance, and protect your warranty. If you are using Novus staples and still experience a problem, please speak to a Technical Service Specialist at 800-995-1379.

Who do I contact for warranty or general repair on my Novus stapler?

We do apologize if you are experiencing a problem with your Novus Professional Stapler. Please contact our Technical Service Department at (800) 995-1379 for assistance.