Engineered and developed in Germany, Novus Monitor Arms help create more space and promote workplace ergonomics.
Quick-Reference Answers

Frequently Asked Questions- Monitor Arms

We receive many questions on the performance and capabilities of Novus monitor arms. Here are the answers to the most frequently asked questions.. For additional information, you can contact Customer Relations at (800) 995-1379.

General Questions

What are the benefits of using a monitor arm?

Monitor Arms essentially create more space and promote proper ergonomic computer screen viewing. They allow you to maximize available space more effectively by lifting monitors off the desk surface, creating a work environment that is free of cables and clutter.

What is the ideal position for my monitor?

Your monitor should be positioned so that the top of the screen is at or slightly below eye level. Your eyes should look slightly downward when viewing the middle of the screen and it should be no closer than 20 inches from your eyes (a good rule of thumb is an arm's length distance).

What is VESA?

The VESA Interface Standard defines the distance in millimeters between the four mounting holes on the back of a monitor (distance horizontally x distance vertically). VESA is a standard form of measurement used for mounting various interfaces such as flat screen televisions and computer monitors.

What is “gas spring” technology?

A gas spring is a type of spring that uses compressed gas in an enclosed cylinder to store potential energy and withstand the external force applied to the direction of movement. For example, an office chair uses gas spring technology when the height is adjusted. Instead of crashing to the floor, the gas spring in the lever of an office chair allows smooth movement from position to position.

I’m designing large office space with multiple workstations and need ideas. How do I get started?

Give us a call to discuss your plan to find the right combination of workspace options. Our team of professionals is standing by at 800-995-1379.

Can I add additional arms or mounts to my current setup?

Yes! Our monitor arm solutions are flexible and customizable. Contact a Customer Relations Specialist at 800-995-1379 for assistance on how to add Novus More Space solutions to your current setup.

Selection

How do I choose a monitor arm?

When choosing a monitor arm, there are three primary considerations. How many monitors per workstation? We offer monitor arms that support one, two, three, or four+ monitors. What type of mount do you need? A clamp is standard and ideal for most desks, but larger desks may require a drill screw or grommet mount to position the monitor arm in the ideal spot. What type of workstation is it? Is it stand-alone or against a wall or in a cubicle? Articulating monitor arms (arms with “elbows”) may interfere with positioning if it is against a wall. We recommend our Novus TSS or Novus CLU monitor arms for tighter spaces.

How do I choose a surface mounting option?

Choosing a mounting option depends on whether you are looking for a temporary/adjustable solution or a more permanent mount. Clamps and SlatWall mounts can be easily moved. Drill Screw, Grommet, and Wall Mount options are for permanent placement.

Which monitor arms can accommodate large monitors?

Novus TSS monitor arms and mounts provide unlimited options for custom configurations and can support larger monitors ranging from 22lbs to 44lbs.

Is there a solution for supporting a laptop and a monitor?

Yes, our Novus Business Combination Set offers the option to easily mount a monitor and support a laptop at the same time.

What is the difference between MY, CLU, TSS, and LiftTEC® monitor arms?

NOVUS MY is a versatile monitor arm system ideal for smaller spaces, cubicles, and home offices. Available in single and dual options, MY supports monitors and tablets. Novus CLU is a highly adjustable gas spring option with a space-saving design to fit in any workspace. Available in single and dual options, CLU makes it easy to find your personal ergonomic fit. Novus TSS is a heavier-duty monitor arm solution for busy spaces, multiple monitors, and custom workstations. These versatile arms are fully adjustable and available in a wide variety of sizes and mounting options. Novus LiftTEC® monitor arms can be positioned perfectly with just one hand. Equipped with Gas Spring Technology, LiftTEC® uses the weight of the monitor to move smoothly and gently, staying where you put it for a personalized ergonomic fit.

What are your options for dual monitors?

We offer several dual monitor systems. Here are our most popular options:  CLU Duo MY twin arm TSS Duo Telescope LiftTEC® Comfort Duo

What are your options for control rooms?

Novus TSS have been used in control rooms worldwide because of their strength and how easy they are to customize any monitor bank design.

Which monitor arms will best suit cubicles or desks with partitions?

The Novus TSS Telescope monitor arms are designed with a flat profile, sliding to adjust rather than bending with joints. This provides a flat profile ideal for placing against a wall or for back-to-back workstations. The highly flexible Novus CLU monitor arms are also a great space-saving option with specially designed arms that also offer a flatter profile.

Which monitor arms are best for shared workstations?

We offer several options that are perfect for this application: The easy movement of Novus LiftTEC® and Novus CLU monitor arms are great for collaborative workspaces and sharing screen information. MY twin fix and MY twin arm offer the ability to set up back-to-back shared monitors on one workstation. Most of our monitor arms can also be rail-mounted for bench-style workstations. Give us a call 800-995-1379 for more information.

Which monitor arms are best for a home office?

The NOVUS MY and Novus CLU are ideal for home offices and smaller workspaces. MY offers basic, adjustable monitor arms and mounts for a comfortable workspace. CLU features gas spring movement and additional positioning for a custom ergonomic viewing fit.

What is the best monitor arm choice for a sit-stand desk?

Novus LiftTEC® and Novus CLU monitor arms feature gas-spring technology to provide easy adjustment of viewing height and angle and stand up beautifully to frequent repositioning.

Purchasing

Where can I purchase Novus More Space System products?

We have several Novus dealers who sell individual monitor arms and accessories. They can be found by an internet search on the product you need, or contact a Customer Relations Specialist for assistance at 800-995-1379. For major projects and quantity quotations, please contact the Novus More Space System Sales Manager at 800-995-1379.

Who do I contact for a quotation?

For a quotation please contact the Novus More Space System Sales Manager at 800-995-1379.

Who do I contact if I have a problem with my order?

If there is a problem with your order, please contact the dealer you purchased from directly. If you purchased directly from us, please call 800-995-1379 to speak with a Customer Relations Specialist.

Do you ship outside the United States?

We ship to the United States and Canada. International inquiries can be directed to our Novus German Headquarters

How do I become a dealer?

To become a dealer of Novus products, visit our Join Our Team page or contact the Novus More Space System Sales Manager at 800-995-1379.

Technical Support

What is the warranty on Novus products?

Novus guarantees its products to be free from manufacturing defects (materials/workmanship). Please visit the Novus Warranty Information page for details.

Do you sell spare parts?

We offer a limited selection of spare parts. Please contact a Technical Service Specialist at 800-995-1379 for assistance.

How do I have my product repaired?

Our expert Technical Service Team is in place to take care of any repairs that may be necessary for your monitor arm solutions. Please contact them at 800-995-1379 for assistance.