Monitor Arms — Frequently Asked Questions

General

  • What are the benefits of using a monitor arm?
    • Monitor Arms essentially create more space and promote workplace ergonomics. They allow you to maximize available space more effectively by lifting monitors off the desk surface, creating a work environment that is free of cables and clutter.
  • What is the ideal position for my monitor?
    • Your monitor should be positioned so that the top of the screen is at or slightly below eye level. Your eyes should look slightly downward when viewing the middle of the screen and it should be no closer than 20 inches from your eyes (a good rule of thumb is an arm's length distance).
  • What is VESA?
    • The VESA Interface Standard defines the distance in millimeters between the four mounting holes on the back of a monitor (distance horizontally x distance vertically). VESA is a standard form of measurement used for mounting various interfaces such as flat screen televisions and computer monitors.
  • What is “gas spring” technology?
    • A gas spring is a type of spring that uses compressed gas in an enclosed cylinder to store potential energy and withstand external force applied to the direction of movement. For example, an office chair uses gas spring technology when the height is adjusted. Instead of crashing to the floor, the gas spring in the lever of an office chair allows smooth movement from position to position.
  • I’m designing a large office space with multiple workstations and need ideas. How do I get started?
    • We would first recommend browsing our website to get an idea of which type of workstation solution would best fit your needs. Then contact us by phone 1.800.995.1379 or email to speak with our team of professionals to come up with a plan on how to best outfit your office space.
  • Can I add additional arms or mounts to my current setup?
    • Yes! Our monitor arm solutions are flexible and customizable. Contact our customer service department at 1.800.995.1379 for assistance on how to add Novus More Space solutions to your current setup.

 

Selection

  • How do I choose a monitor arm?
    • When choosing a monitor arm, there are three primary considerations.
      1. How many monitors do you need to support? We offer monitor arms that support one, two, three, or four+ monitors.
      2. How large (or small) is your desk or work surface? This will determine what kind of mount you will need. A clamp is ideal for most desks, but larger desks may require a drill screw or grommet mount to position the monitor arm in the ideal spot.
      3. Is your desk or work surface against a wall? Articulating monitor arms (arms with “elbows”) may interfere with positioning. We recommend our telescope arms for tighter spaces. 
  • How do I choose a surface mounting option?
    • Choosing a mounting option depends on whether you are looking for a temporary/adjustable solution or a more permanent mount. Clamps and Slatwall mounts can be easily moved. Drill Screw, Grommet, and Wall Mount options are for permanent placement.
  • Which monitor arms can accommodate large monitors?
    • The Novus Tetra Support System (TSS) monitor arms and mounts provide unlimited options for custom configurations and can support larger monitors ranging from 22lbs to 44lbs.  
  • Is there a solution for supporting a laptop and a monitor?
  • What is the difference between MY, TSS, and LiftTEC® monitor arms?
    • NOVUS MY is a versatile monitor arm system ideal for smaller spaces, cubicles, and home offices. Available in single and dual options, MY supports monitors and tablets.
    • Tetra Support System (TSS) is a heavier-duty monitor arm solution for busy spaces, multiple monitors, and custom workstations. These versatile arms are fully adjustable and available in a wide variety of sizes and mounting options.
    • LiftTEC® monitor arms can be positioned perfectly with just one hand. Equipped with Gas Spring Technology, LiftTEC® uses the weight of the monitor to move smoothly and gently, staying where you put it for a personalized ergonomic fit.
  • What are my options for dual monitors?
  • Which monitor arms are best for a home office?
    • The NOVUS MY system is ideal for home offices and smaller workspaces. MY makes it easy to adjust your workspace so that it’s ergonomically correct for your physical needs. You can easily change the tilt/turn angle, height, and distance of your viewing devices.
  • Which monitor arms will best suit cubicles or desks with partitions?
    • The Novus TSS telescope arms are designed with a flat profile, sliding to adjust rather than bending with joints. This provides a flat profile ideal for placing against a wall or for back-to-back workstations.
  • What is the best monitor arm choice for a sit-stand desk?
    • LiftTEC® monitor arms feature gas-spring technology to provide easy adjustment of viewing height and angle.
  • Which monitor arms are best for shared workstations?
    • We offer several options that are perfect for this application:
      1. The easy movement of LiftTEC® monitor arms are great for collaborative workspaces and sharing screen information.
      2. MY twin fix and MY twin arm offer the ability to set up back-to-back shared monitors on one workstation.
      3. Most of our monitor arms can also be rail-mounted – give us a call 800-995-1379 for more information.

 

Purchasing

  • Where can I purchase a Novus monitor arm or mount?
    • To find out where to purchase Novus monitor arms or accessories, please contact our customer service department at 1.800.995.1379 or simply do a Google search for the product you are interested in.
  • Who do I contact for a quotation?
    • To get a quotation for the purchase of a Novus product, please contact our customer service department at 1.800.995.1379.
  • Who do I contact if I have a problem with my order?
    • If there is a problem with your order, please contact the source in which you purchased your product from directly.
  • Can I customize a workstation with different Novus products?
    • Yes, all Novus monitor arms and accessories are built for flexibility and customization to meet our customers specific needs.
  • Do you ship outside the United States?
    • Yes, we will ship to most any location nationally and internationally.
  • How do I become a dealer?
    • To become a dealer of Novus products, please contact our customer service department at 1.800.995.1379.

 

Support

  • What is the warranty on Novus products?
    • Most Novus Monitor Arm Sets come with a 5 Year Warranty while most accessories will come with a 2 Year Warranty.
  • Do you sell spare parts?
    • Yes, depending on your needs, we do offer spare parts.
  • How do I have my product repaired?
    • Our expert technical service team is in place to take care of any repairs that may be necessary for your monitor arm solutions. Please contact our customer service department at 1.800.995.1379 to be put in touch with one of our service technicians.

 

Support